Shipping / Return / Refunds:

 

Shipping:

When will my order arrive?

Please allow 9-20 max. business days (Up to 25 business days outside the U.S.) for your order to arrive as we are an order on demand company and it takes time for us to hand you that awesome product in perfect condition.

Any questions or concerns, feel free to contact us directly:  sales@gearbybear.com

 

International Orders:

Shipping can be coordinated to 190 countries and territories worldwide. Prices are based on weight, size, and distance. Contact us for a shipping quote at sand we will do our best to ship the item(s) to you. Please provide (1) Product Code; (2) Quantity; (3) Ship To Address.

**DUTY & TAXES**
All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's laws. The buyer is responsible for all duties and taxes incurred. Unigolf cannot determine these fees during the checkout process. For more information, please contact your local customs office. In the event the buyer refuses delivery of the shipment, the buyer is responsible for payment of all return duties and taxes; in this case, return shipping charges will be billed to the buyer's method of payment. Please note that we are required by law to include accurate customs forms with all international packages. We are unable to declare orders as or report incorrect values. Thank you for your understanding.

 

Returns:

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. Just send an email to:  sales@gearbybear.com and we will send you an address.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, damaged or missing parts for reasons not due to our error

Any item that is returned more than 60 days after delivery

 

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at  sales@gearbybear.com.

Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  sales@gearbybear.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should contact us at sales@gearbybear.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.