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How to order?

You can shop on the GearbyBear website 24 hours a day, 7 days a week.

Follow the steps below:

  1. Surf the site and discover the different collections on gearbybear.com.
  2. Click on the article you like.
  3. You will then go to the product details page where you will find all the necessary information and you will be able to add the product to your cart.
  4. Choose the colour and size you want, then click "Add to Cart".
  5. You are now in your basket. The article and the selected size are here. You can change the purchase quantity or choose to continue your purchases by clicking on "continue shopping" on the left of the screen next to the shopping cart, or confirm your order by clicking on "checkout".
  6. Continue shopping: browse the site. You can then repeat the previous steps to add more items to your cart. At the top right you can see at any time the number of items in your basket and the value of your cart.
  7. Pay: When you have finished shopping, click on "checkout".
  8. The next page allows you to create an account or login to your account. You can also place your order without creating an account. Go to the next page after making your choice. On the checkout page you can change or complete your billing and delivery address. Once done, click on "continue".
  9. On the payment page, choose from the different modes, the payment method you want and click on "order summary".
  10. The Order Summary page gives you an overview of your order. All information is correct? Click on "finalize my purchases". You will then be redirected to the secure payment page. Follow the instructions on the screen.
  11. If the payment is successful, your order is registered. You also receive this confirmation by email.

How to cancel your order?

After paying for your order, it can be cancelled. You can return your items by following the return procedure or use the cancellation form.

How can I pay for my order?

 

What are the shipping costs?

GearbyBear currently delivers in the following countries: United Kingdom, France, Germany, Spain, Italy. For a delivery in another country not listed, please contact us and we will get it sorted as soon as we can.

What are the delivery times?

Delivery times may vary, please allow up to 48hours for the UK, and up to 3 working days for Europe.

How can I return or exchange an item?

You have a 30 day period to return an item, for a full refund. Providing the item is complete, un worn/used and in perfect condition. If this is not the case, GearbyBear reserves the right to deduct an amount equal to the price of the item.

What are the conditions for a return?

When you return an item make sure that:

  • The item is in the original packaging
  • All labels and cards are attached
  • The item is in a carton or an envelope
  • Contact us for the return address for your region

How to return without problems

We recommend a means of transportation that offers proof of deposit and delivery tracking. Keep the proof of deposit.

How to create an account?

If you are not yet a customer, you can create an account yourself in the "Register" section at the top right of the page. You can then login and order on our site.

How to modify my personal information?

By clicking on "Login" at the top right of the screen, you can log into your account and edit your personal data. If you are already logged in, your name will be visible, and by clicking on it, you can access your account directly.

All the information you leave is used exclusively to help you get the most out of it. Your information is in no way communicated to third parties.

How to change my delivery address?

By logging into your account at the top right of the screen, you can specify multiple delivery addresses where you want your order delivered. Your work address, for example. It is also possible that your invoice is sent to a different address than the delivery address.

How can i receive the newsletter?

 

Questions / complaints

If you have a question or remarks about any of our products, you can contact our customer service by email: sales@gearbybear.com.

Cancellation form

If you wish to cancel your order, please contact us by email: sales@gearbybear.com.

If you wish to cancel your order, please contact us by email: . sales@gearbybear.com